I know it is improper grammar but I have heard it said before and I think, in this case it is apropos.
I went into McDonald’s and tried to order at the counter. They said, due to lack of personnel (a proper way of saying mens) we would have to order at the kiosk. I told her that I have tried to use the things before without any success. She told me that I had to use the computer to order.
So I went over to the kiosk and tried to order three times without success. I mean I am reasonably persistent. However, logic told me that it would do me little good to continue. I told the woman we would need to go somewhere else. She became impatient with me and went over to kiosk and proceeded to show me how easy it was.
GUESS WHAT? Your right. It didn’t work for her either. She was persistent too. She tried twice on one kiosk and once on two more kiosks.
I can’t blame the woman. To be sure, every one is trying to find more mens. It is literally the FOCs’ fault. They have decided to pay people for doing nothing. So they sit at home and do nothing.
It was, to be sure, the convergence of two problems. The dems and the people who wrote the programing for the kiosk. Maybe I err. It is very possible that it might have been those who made the specifications for the kiosks. Either way, the programming is full of bugs and they just don’t work as advertised.
After working around computers all my life I’d guess it is simply trying to get too fancy. They have all these beautiful pictures up there to help make people hungry and they forget the purpose of the thing… to make it easy to order food.
So, if you are looking on McDonald’s Corp, this is the way I would like it. The screen is large enough to show the whole menu at one time. First, there should be a list off all the menu items. To the left would be a a plus and minus sign. To increase or decrease the count, the customer presses one or the other. Simple. I’m sure there would be dozens of ways to deal with special orders. If nothing else, if four cheeseburgers are being ordered, four lines could be temporarily displayed. pseudo-buttons could be displayed on each line for deleting onions and or mustered, etc.
I am not a professional programmer and I am sure, given a couple of months, I could write such a program in a month or so. It’s not that hard. Like they say in computer programming; keep it simple, stupid. (KISS) Every time you make something more complex, you increase the chances of it malfunctioning. Also, in this case, you make it harder to operate.
Worse yet, instead of saving employee time, it cost this employ about twenty minutes. Then, when it was all over, she had to resort to the old way anyway.
Fixing the kiosk might be McDonald’s idea of resolving the problem. As for me, I’d rather give my order to a human. By the way, a reminder. Some people don’t complain. They just walk out and go somewhere else. It is normally the easiest way of resolving the problem.
As for the more mens problem, let’s just vote the FOCs out of office. The manning levels will then take care of themselves.