Category Archives: Customer No-Service

Automated Restaurants

Posted in Customer complaints, Customer No-Service, Drive-throughs, experience, Fast Food, Food, Restaurants by

Those that report the first automatic restaurants must not have had their eyes open. I have seen automation at some level since 1975. You put the the raw burger in one end and it comes out the other fully cooked in less than 3 minutes. I saw them firsthand. This is more than twice the speed as a regular grill because the burger is cooked on both sides at once.

There is a place in Southaven that has done much to automate cooking of pizzas. I also saw on TV a machine that totally automatically pancakes. This was, I guess decades ago.

Here’s the thing. None of the machines I discibed has any real computerization. It would take very little to fully automate them. It is not that new. Building the more automated equipment is simply a matter of an increase in the demand.

As an aside, I remember seeing a McDonald’s with fry machines totally automatic. I remember watching in fastenation. The potatoes went through a peeling station then sliced. There they fell into fryer baskets.

Whenever needed, the baskets were transported to the fryers and into the oil. They were dumped under a warm light and salted. The only thing a person did was bag them.

I have no idea if any McDonald’s still does this, perhaps at busier stores. Even though the machine could take place of a couple of people, I am sure the machine would need cleaning from time to time.

Thing is, right now the automation is possible. The question is, how much business does it take to justify buying machines that must be cleaned and repaired.

Another point that I have noticed, far more important, how much time do the employees stand around talking as apposed to being productive. I guess this is a question to be resolved by management and customers. So far I have seen a significant tolerance by McDonald’s & Wendy’s management. Automated or not, making customers wait 15 to 20 minutes in a store with 2 customers is unsatisfactory from the customer’s point of view. It should not be tolerated by management either.

It’s a Puzzlement

Posted in CEO Princeple, Customer complaints, Customer No-Service, Fast Food, Food, Restaurants by

The title comes from “The King and I”, though it is not quite a song. Still, Yul Brenner does an outstanding job of it. Sort of makes one think. Well, at least I did consider it over the years.

Maybe they won’t mind me borrowing the title, maybe for just a while. I doubt my post will be nearly as long lasting as the King and I.

The point is this. I drive by restaurants. In Southaven, we have a bunch of them. Moreover they are very much varied. The wife and I generally go out 6 days out of the week and rarely go to the same place twice in one week. Tonight, it was Burger King. Love their fish sandwiches almost as much as the Whopper. Tonight, the wife and I had fish sandwiches. McDonald’s used to be my favorite fish sandwich, but Burger King has them beat by a mile, maybe a mile and a quarter.

Besides, Burger Kings has onion rings so hot you have to cool them a while or burn your tongue on them. The wait was just about 3 minutes. I would have expected 5 so that was a plus.

Nonetheless as I drove home, the traffic was such that I had to go slowly. As I drove past each restaurant, I realized I could tell which ones were good by the number of cars parked in the parking lot. Wendy’s had none. Just before I passed, one car entered the drive through. When we passed I Hop, there were but a few cars. Last time I visited there, I gave up after waiting 30 minutes… and I was the only one there. It was easy for me to leave as they had not yet taken my order. It’s no wonder parking lot had the look of abandonment. That is a real shame. I really liked that place.

On the other hand, even on a Monday, the Chick Fillet was packed. When we go there, we usually park across the little street and walk over. Easier to get in and out.

Well, rather than go through them all, I’ll get to my point, you know, the puzzlement. Why can’t the owners of these places drive by as I did. Perhaps they would be able to see what I saw. What has stopped them from doing the visual evaluation and realize that they are doing something wrong.

As swamped as McDonald’s used to be, it is no longer difficult to find a place to park there anymore. It’s usually a quick walk to the door. My puzzlement is simple and I puzzle just why it is that they don’t understand why they are making less money.

Then again, maybe they don’t care, as long as they can keep the customers going through the drive throughs. However, there are restaurants closing. One was recently replaced by a bank. I found that interesting. They usually had a full parking lot. I guess my method is not totally perfect. Then again, maybe the owner of the restaurant gave up and decided to close down and visit Tahiti. That sort of thing does happen.

Still, it is one more thing to add to the puzzlement.

Seeking an Answer

Posted in Being woke, Biden, Cable TV, CEO Princeple, Crazy Nuts, Customer No-Service, Going Green, Liberals, Politally Correct, Socialists by

If I may digress. This post reminds me of a song, “A Lover’s Question,” sung by Clyde McPhatter. I certainly am not a country/western music fan, but this one is pretty good. It’s got a good tune, some thoughtful words, and yes, even the backup group is good. It’s the kind of song that just might haunt you all day. You might even find yourself singing it without realizing it. More than that, you might find yourself identifying with it. If you can, you might look it up and play it, it is well worth your while, even if you don’t like country music.

I came to the above title from name of the song in a somewhat roundabout way. Originally, I started with “A Customer’s Question.” Didn’t feel that was apropos. I mean, we are speaking business, not love relationships. I was still somewhat tempted. It is kind of a catchy title. Nonetheless, I decided to use something not quite as good, but more accurate.

Now, getting down to the question and the reason for it. I would really like to know why big corporations like to (figuratively) shoot themselves in the foot. They make decisions they know are going to affect their bottom line and they do it without much true consideration. Consider Budweiser. Those that have read my post very long know that I don’t approve of alcohol at all. But this, this is really dumb. They have lost, what 7 billion dollars just to make a commercial that is friendly to homosexuals and unfriendly to their customers. And now, they can’t even issue an apology. The best they can do is march their Clydesdales out and hope for the best. I am sure that their stockholders have had a few things to say about that. They have likely said that they are desperately seeking an answer to why they did such a dumb thing. (Why did they do that?)

At one time, I had Xfinity cable and internet. I likely still would. However, one day, they started calling my home and suggesting we need a box for converting digital TV to analog. Don’t know if it was intentional, but they left both the wife and me with the impression that there would be no charge for it. We said no. We have but two TVs and they were both hooked up to cable. After the sixth call, one that I took, I agreed to let them send it. However, just to make sure there were no misunderstandings, I said that the first time they bill me for it, I’d pack it all up and take to the local store. They did, and I did.

They shot themselves in the foot. Why did they do that? It wasn’t so much the amount. I suspect that I could have returned the little box and had the cost removed. It’s the idea. They were dishonest. I told them what I’d do, and I did. My guess is that they didn’t care. At that time, they likely had enough customers, losing one or two wouldn’t hurt. I don’t know. Maybe they did have too many customers and they decided to prune a few.

I went to AT&T for cable and internet. Oddly they don’t love their customers either. I lost service so I called them up. Because I could not give them a 4-digit pin number, they refused to fix it. Fine. No problem I told them. I asked for an address to send the equipment and disconnected that day. Why did they do that? I guess they simply did not want to keep the over 2 hundred a month I was sending them. It must have been well decided on their end because I talked to two managers on the phone. Naturally, no face-to-face conversations here. No such thing these days.

It happens in local businesses too. I no longer go to McDonald’s, Wendy’s or Walmart. They have proved to me that they all have too many customers. So, Walmart has lost around two to three hundred a week. Sometimes more. They’ll never miss it. If they were to read this post, they’d not care. It would seem that they don’t like their customers. They just put up with them so as to make their billions off of us. I now go to Kroger. Maybe I spend a little more, but the service is far better and friendlier. Why did Walmart do that?

I could likely write thousands of words on this subject. I would suspect that there are many more who could. Those guys up in those board rooms just don’t seem to get it. They really do need customers. When they lose them they will lose their income. They just don’t seem to get it.

Being woke might impress one group of people. Going broke. Well. That could be a problem.

Face-to-face…NOT

Posted in Awkward Situation, CEO Princeple, Computers, Crazy Nuts, Customer No-Service, experience, Phones & Cell Phones by

At one time, I really thought that the phone was a wonderful thing.  When the cell phone came out, even better.  But it would seem that, as with all wonderful inventions, they can be good or bad.  A hammer, when used to drive a nail, is a wonderful thing.  When used for murder, not so much.

Okay, I agree.  I overdid it, not a little but a lot.  However, sometimes the extreme is a good thing when illustrating a point.

I have heard that Alexander Bell, the inventor of the phone, would never answer his phone during dinner.  As I think it over, maybe that was a good idea, whether he did or not.  The old door to door sales man has been replaced by the telemarketer.  No one seems immune.  During a recent visit to my doctor, he got two robo-calls.

I’m sure they are much more of a bother to him than to me.  Yet, he must answer.  It just might be an important call.  We have all somewhat become a slave to the wonderful invention.

It is quite common for me to receive phone calls from Memphis offering to buy my house.  I don’t live in Memphis.  Don’t want to sell my house.  I must have something to keep the rain off me.  Maybe roofs aren’t so important in the desert of Arizona, but here in the Mid-South; they are something of a necessity.

I think the worst thing about phones is that they have virtually destroyed the face-to-face relationships, both socially as well with business relationships.

The other day, I went to answer my cell phone and when I touched the thing in the wrong way, it displayed the internet screen.  I rarely use the phone for internet, only when I can’t get to a computer.  The screen is too small for my 73 year-old-eyes.  It is common with my not-so-smart phone.

So as the phone continued to ring, I continued to fumble.  I easily got rid of the of the internet screen, but there were no buttons to answer the phone.  So.  I missed the call.  Just as well.  It was a telemarketer.  But what if it was that guy that wanted to give me a million dollars?  I think I would have been very angry with that phone company and the character that designed that stupid phone, the one they call a smart phone.

So.  Today I went down to the store where I bought the phone.  I told the sales person there I wanted to drop the line.  I have a good flip phone that works much better for my purposes.  He said that he couldn’t do it.  I had to call customer service, on the phone.

So much for face-to-face service.  Of course, if I wanted another phone, they would have had me all set up in roughly twenty minutes.  I would have walked out of the store with a new working phone, a smart phone that would really be dumb.  They don’t carry the flip phones.  They have to be ordered.  Takes 7 to 10 days to get it.

Soon after getting home, I called customer service.  I explained that I wanted to drop the line and why.  The lady I was speaking to hadn’t an idea what I was saying.  She immediately started trying to say she might be able to reduce the price of my service.

I explained I wanted the line deleted, like right now.  “Sorry.  Can’t do that.”  Better to talk face-to-face.  They obviously did not want to lose the line.  After I reminded her that there are many other cell phone services, she stopped that ploy.

Still, in about a year, when I no longer have to pay penalties, I just might go to another service.  I am currently paying 200 a month.  I think I just might be able to find somewhere that will provide pretty good service for 50 or less.  Still.  Push-come-to-shove.  I am going to have to admit to it.  The days of talking to a person, face-to-face are gone.  In essence, the corporations have decided to use the hammer for something other than a nail.