Yesterday afternoon, I stopped by a fried chicken place. I’m not going to use names but it was a well known place. It had advertised that the dinning room was open but I guess, for one reason or the other, they closed it again. There was an employee there and she told me, “You have to drive around.”
I know it is a terminology, but it is one that rubs me the wrong way. Had it not been for the recent problems with the China virus and I do realize it has caused problems, I would have replied, “No, ma’am. I do not have to drive around. I do have the option of going somewhere else or I can go home and make my own dinner.”
It did remind me of a young man I was talking to on a phone. It was back in the days when most people had land lines. I don’t remember what it was but I was trying to buy something. Maybe it was a pizza. It doesn’t matter. He hit my hot button and told me, “All you have to do is….” I don’t remember the rest. It doesn’t matter. I simply told him, “No. I don’t have to do anything.” I was very emphatic and he apparently realized his mistake as he started trying to explain. He didn’t get very far.
Recently, I tried to get a plumber to come out to my house. The woman I was talking to tried to get me to sign up for one of those yearly contracts. I explicitly told her I was not interested and please send out a plumber. She continued and I warned her, “If you continue at this I will hang up.” She did; so, I did. To this day I wonder if the owner realized she cost him a regular customer. I have not gone back to him since.
I am not a business owner nor do I have a degree in business. For that matter, I do not have a degree. However, I have worked in businesses before and I always know better than to tell a customer, “All you have….” It is basic business 101, and all business owners need to tell their employees.
Unlike those of us who have to go to get a driver’s license every couple of few years, most customers are not required to do business with a certain company. Occasionally, things like that do happen, especially in the old days when there was just one store in town and the next one was a two or three days ride away. However, in the case of the chicken place, there were five restaurants around in walking distance. We did not have to go through the drive through and we didn’t.
I know what the woman meant. I know she knew I did not really HAVE to go through the drive through. Still such things irk me. As I say, they push my button. I am a potential customer. I am not in any way captive to their business. More than that, I hate drive throughs, especially after the China virus. For quite a while, I could not find anyplace where I could sit down and eat. (Makes me all the more angry at Fauci. Why isn’t that no good character in prison?) Besides, believe it or not, when I go through a drive through, it generally takes much longer and I burn up a quarter tank of gas waiting.
More than that, people that own businesses should know to tell their employees about things like that. There is far too much competition out there, and some of them don’t require to drive through. Things may yet change but there are many places that now have open dining rooms and the are doing a thriving business.
As for the business that tried to sign me up for the contract. I’m not worried about them. They obviously have more business than they can handle anyway. They clearly did not have time for me.