During a phone conversation, the young man was trying to sell me something. I don’t remember what it was. Maybe he was trying to get me to donate for something. It doesn’t really matter.

I do remember the last two things said. He said, “All you have to do is….”

I said, “I don’t have to do anything! ” I put the emphasis on the word have and hung up.

It seems to be, unfortunately a very overused very inaccurate phrase. When I was a private in the Marines, there were many things I had to do. When I was a child, there were many things I was required to do. Even today, as a citizen, as a driver, as a taxpayer there are things I must do. Last time I checked, as a potential customer, I don’t have to do anything other than pay for my purchases.

To be sure, there are things that are customary. There are things that are contingent. I mean, I do fill my own basket in a grocery store. Nowadays, I do my own scanning. Nowadays, I pump my own gas.

Before l can leave the store, I must make a valid payment. That is not just conventional but legal.

However, more and more these days I become angered when someone says all I need to do is….

It is wrong and it shows a wrong idea. As a customer, there are things reqired of me, to be sure. However, when this phrase is used, most of the time, it’s simply not true. It is very rare to be accurate by telemarketers and it is never appropriate for those representing charities.

Hence, unless a person wants to anger me, they should really avoid using the phrase, especially when not accurate. If on a phone the next sound they will likely hear is the click of a hangup. If in person, they will likely see me turn on my heel and leave. I’d suggest others do the same. Just maybe we customers might regain some of the control we deserve.