Recently, I went into a Burger King. The woman behind the counter asked me what I wanted. I told her a Whopper… then, before I could get another word out of my mouth she asked if I wanted the meal.
The woman had asked me a question and then didn’t let me finish my answer. That is impolite, not to mention, not very efficient. Nonetheless, I know it is part of their training to push the meals, so I ignored her interruption and told her, loudly I might add, “A large onion ring and a large drink.”
Then, when I received my order, guess what, there was a fry. If I had looked, it was on my receipt. I ask you, how did she hear fry when I said onion ring? Did I make a mistake? Highly unlikely, being as I made it a point to say onion ring.
I have heard it said, if you really want to be a success in life, learn to listen. In this case, the woman didn’t listen. She was so disposed to give me a meal that she thought I said fry. I suppose, to some degree, it was my fault. It is not the first time it has happened. Most of the time I correct it before I pay for it. In this case, it was a real problem. I don’t like Burger King French fries.
Well, maybe it is just as well. On this particular day, I cut down on my fried food intake a little. However, it is frustrating. In this case, I didn’t get my onion rings. On the other hand, in industry, or in the military, not listening can be costly or even tragic. It can cost lives.
I know it is a little matter, but maybe those who run Burger King, or any fast food outfit for that matter, should teach their employees to listen. It might save more than a customer’s anger.
I might add, sometimes customers don’t complain. They just go away, and the manager or owner never knows why. By the way, it wouldn’t hurt for our representatives to listen now and then too. For over a decade, most of us have been saying, build a wall. The only one who seems to have listened is President Trump. The rest ignore him and us. Same for Obama Care, but more so.