Revisiting the Chairman of the Board Effect

There was a time that, when my headlight went out, I went to the local store and bought a replacement.  Oddly, they  were sort of standard.  There weren’t but about three types.  Then I popped the hood, got out a screwdriver, and a couple of minutes later, the light was replaced.

Not only did it take just a few minutes, it also took just a few dollars.

Today, things are different.  The little lamp is fifty dollars and it takes another fifty to put it in.  It is impractical to replace it myself.  The car has to go on a lift and the steering wheel has to be cut all the way to one side.  Even then, replacing the lamp is difficult.

That tells me something about those that built my car.  It is not used by those that design it.  It certainly is not used by the chairman of the board.  If so, things would not be built that way.

More than that, it does make me wonder about the motives of the design engineers.  It seems that they have made it difficult to repair on purpose.  They don’t want customers like me fixing our own cars with a screwdriver.  They want me to come back to their garage to get it fixed.  That is something I avoid.  I don’t go back to the dealer unless I have to.

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