I recently learned that Wendy’s is shutting down multiple restaurant locations, which seems like a predictable outcome. When staff members demonstrate disrespect towards customers and fail to provide basic service, it’s hardly surprising that the business is experiencing challenges. Customer service is fundamental to maintaining a successful restaurant, and consistent poor interactions can quickly erode a brand’s reputation and customer loyalty.

Instead of pouring those millions into commercials, maybe they should divert some of those resources into training employees and management.

I’m sure Dave would be very disappointed with the way they are running things. It is a fact of the capitalist system. If you can’t treat the customer right, as Dave used to, then you’ll never succeed. There is far too much competition out there to let customers wait while employees are too busy talking on cell phones to help them.